Customer Success Associate

Responsibilities of the Candidate: • Provide an exceptional support experience to students, parents, and teachers • Provide technical and non-technical support through chat, email, and phone calls • Handle customer queries and escalation tickets efficiently • Schedule, reschedule, and manage student classes and sessions • Build strong relationships with customers to ensure retention and satisfaction • Coordinate with internal teams to resolve learner issues on time • Maintain accurate records of customer interactions and follow-ups Preferred Skills: • Candidates who know more than two languages will be preferred • Preferred regional languages: TAMIL