Cash Payments and Reconciliations Processor

HSBC is hiring for the role of Cash Payments and Reconciliations Processor! Responsibilities of the Candidate: • Responsible to contact external banks through SWIFT correspondence messages as and when required. Independently investigate and identify root cause for an enquiry. Independently review Nostro accounts & ensure all outstanding debits & credits are cleared as per timelines. • Responsible to follow up with external banks for details, confirmation and recall of funds. Review and verify Correspondence & Payment adjustments in accordance with the currency cut-off. Acquire and update knowledge on procedures and products. • Customers (External/ Internal) Receive/make calls from/to customers (internal/ external) Delight internal and external customers. Responsible to independently process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked. • Internal Control Environment: Identify and escalate potential complaints. Responsible to undertake work without any Ops Losses (Actual, Potential or Near Misses) due to errors. Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank. • Leadership & Teamwork Provide efficient resolution to customers while on call and clarity of thought Ensure error free and quality processing. Good team player Liaise with peers and colleagues for timely resolution. • Understand critical documentation and interpreting information and risk involved. Requirements: • Previous experience in the banking or finance industry. Knowledge of Swift payments and able to decode all Message Types (MT and MX) is desired. Knowledge of Payments processing and Payments Investigation s case handling is desired. • Proven track record of strong focus towards high levels of Quality and Customer Service Strong Relationship building skills as requires coordination with onshore/offshore teams in day-to-day activities. • Others: Ability to multi-task, depending on the criticality of the tasks. Self-motivated and should be able to work under minimal supervision. Flexibility to work in different shifts including weekends. • Good communication skills Written & Verbal Attention to detail and Quick Learner.