Contact Centre Representative

HSBC is hiring for the role Contact Centre Representative! Responsibilities of the Candidate: • Answers or makes phone calls and responds to email - mailbox management from our HSBC customers in a polite and friendly way, instilling customer confidence. • Resolving customer s issues at first contact where possible. • Delivers what is promised in line with customer expectations. • Offers value added products and services based on customer needs analysis and certifies customer understanding of those products. • Take measures to provide excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications. • Generating customer loyalty through strong knowledge of key products and services. Requirements: • Should be a Graduate and 2 to 4 years of experience in Customer Experience. • Owns and resolves issues and understands how and when to escalate. • Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values. • Excellent email writing and verbal communication skills. • Good prioritizing, planning and organizing skills. Domain Knowledge required. • Excellent communication skills and is polite and friendly at all times. • Ability to work in a high-volume, fast paced environment is required.