Banking Customer Service Representative

HSBC is hiring for the role of Banking Customer Service Representative! Responsibilities of the Candidate: • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer s issues at first contact where possible. • Delivers what is promised in line with customer expectations • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications • Generating customer loyalty through strong knowledge of key products and services • Owns and resolves issues and understands how and when to escalate • Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values • Values diversity amongst team Requirements: • Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment • Excellent email writing and verbal communication skills. Good prioritizing, planning and organizing skills. • Adaptable and flexible to change. Open to working flexible shifting schedules • Domain Knowledge required. Displays patience and empathy • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order • Ability to work in a high-volume, fast paced environment is required • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development • Takes pride in delivering what is promised in line with the customer and service expectations.Proficiency with personal computers and basic software packages and specialized applications.