Networking Managed Services Engineer

NTT Data is hiring for the role of Networking Managed Services Engineer! Responsibilities of the Candidate: • As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimising efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills. • You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed. Requirements: • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools. • At least one technical certification in the above-mentioned technologies. • Strong planning skills, with the ability to anticipate and adapt to changing circumstances. • Adaptability and resilience in a dynamic work environment. • Ability to communicate and work effectively across different cultures and social groups. • Proficiency in active listening and client-centric communication. • A positive outlook and the ability to work well under pressure. • A client-first attitude, always seeking to create positive client experiences. • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.