Credit Operations Team Leader

HSBC is hiring for the role of Credit Operations Team Leader! Responsibilities of the Candidate: • To directly lead the Credit Service teams in country and within the supporting COE to deliver an agreed set of business objectives (as set out in PLAs, SLAs, and OKRs), enable business growth and manage the FRP through the delivery of strategic initiatives and continuous improvement aligned to ( VSAT) Value Stream Aligned Transformation. • Responsible and accountable for ensuring consistent local delivery, policy, frameworks, standards-setting, oversight and assurance. • To proactively manage the WI stakeholder relationships and act as the primary point of contact for BCO and business teams. • The role holder will be responsible for driving streamlining and transformation and managing a robust control environment across all services within the West India. • Represent Credit Services in country governance forums. • Maintain control and governance of Audit, Assurance and MSII outcomes & clearance within timelines. Drive improvements in the control environment and deliver improvements in automating manual controls. Requirements: • Thorough understanding of the Group, [WEST INDIA] and CIB business, including products, propositions, services, systems, sales process, relationship management models, the financial services landscape and competitor developments. • Expert in Credit & Lending processes and services, extensive Operations Management and a proven track record of delivery • Knowledge of the changing regulatory environment, especially in the financial services sector. • Strong knowledge of operationalizing policies and procedures for managing or minimizing risk including credit, operational, regulatory, and reputational risk in accordance with the Group Standards Manual, Risk FIM, relevant guidelines and standards • Strong relationship management and influencing skills, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels. • Ability to build and maintain strong stakeholder relationships across the organization, including credibility with both Business and Risk leaders. • Strong commercial mindset and relationship management with program / transformational change management skills • Proven problem-solving skills with the ability to consider alternative and innovative solutions. A resilient, self-starter capable of driving performance, sometimes in ill-defined/new domains • Excellent planning, organizing, and commercial skills, including strong financial management capability. • Proven ability to articulate complex issues concisely and in clear language • Deep understanding of structures, processes and objectives, particularly in the risk environment (preferably HSBC or another large bank