Lending Operations Associate Manager

PhonePe is hiring for the role of Lending Operations Associate Manager! Responsibilities of the Candidate: • Process Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections. • Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency • Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience. • Compliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations. • Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team. • Reporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required. Requirements: • Education: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution • Experience: 2-3 years of Operations background. • Skills: Strong logical and problem-solving skills. • Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business. • Prior experience in the lending vertical operations is preferred. • Ability to thrive at building relationships, influencing cross-functional teams, and collaborating with leadership on strategic execution of key projects. • Agile, highly collaborative approach with impressive communication skills.