Agency Management Deputy Manager

SBI Cards is hiring for the role of Agency Management Deputy Manager! Responsibilities of the Candidates: • Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers • Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR • Ensure various critical segments as defined by business are reviewed and performance is driven on them • Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value • Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers • Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines • Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies • Ensure 100% data security using secured data transfer modes and data purging as per policy • Ensure all customer complaints received are closed within time frame • Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating • Ensure agencies raise invoices timely • Monitor NFTE ACR CAPE as per the collection strategy Requirements: • SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees • Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees • Dynamic, Inclusive and Diverse team culture • Gender Neutral Policy • Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits • Commitment to the overall development of an employee through comprehensive learning & development framework